Refund policy

Once your transaction is completed and payment is made via aurazoe.com, your order cannot be changed or cancelled. If you choose not to accept delivery, we are not able to refund any and all payments made. We will not accept items purchased through our third-party affiliates.

No refunds will be given for paid orders. We are dedicated to assuring that you receive your order in perfect condition. We have a thorough quality control system in place to document all shipments that leave our facility. Please be sure to check the outer and inner cartons, take photos of any issues and please notify us within 2 working days.

If you want to exchange an item, depending on the circumstance of the request we may consider an exchange for equal or higher value. This request must come within 2 full days of receiving the item, only full price, with original invoice, in perfect condition with all packaging intact.

If there are any problems or damage on your delivery you must notify us immediately. Be sure to inspect the outer and inner cartons, take photos for documentation purpose. If there is any damage on the outer cartons please keep all packaging and contact the carrier for a claim as we do not bear any responsibility for damages that occur in transit.

Customised orders cannot have any changes once accepted and confirmed by Aurazoe.